GoGoRummy's Terms and Conditions

GoGoRummy (referred to hereinafter as the "Platform" or "we") is an internationally licensed online gaming service. These Terms and Conditions apply to the GoGoRummy website, mobile application, and all associated services.

These Terms and Conditions form a legally binding agreement between GoGoRummy and the user. A user is any person who uses, browses, or registers an account with our service. GoGoRummy reserves the right to modify, update, or amend these Terms and Conditions at any time.

A notice will be posted on the website whenever the terms are updated. Continued use of the platform after such changes will be taken as your acceptance of the new terms. We recommend checking this page regularly.

GoGoRummy's Terms and Conditions are available in both Bengali and English. In the event of any dispute, the English version shall be considered the definitive text.

A valid account is required to play on GoGoRummy. Accurate information must be provided at the time of registration — any false information will result in account termination.

• Only one account per person is permitted. If multiple accounts are detected, all accounts will be closed and balances forfeited.
• It is the user's responsibility to keep their login credentials (username and password) strictly confidential. Allowing others to access your account is prohibited.
• If you suspect unauthorized access to your account, you must notify our support team immediately.
• The email address and phone number provided at registration must be genuine and active.
• Transferring, selling, or renting your account to any third party is strictly prohibited.

Withdrawal access will be limited until GoGoRummy's KYC (Know Your Customer) process is completed. A copy of a national ID card or passport must be submitted for KYC verification.

Users must be at least 18 years of age to participate on GoGoRummy. This is an integral part of our licensing requirements and responsible gaming policy.

GoGoRummy may request identity documents for age verification at any time. The account may be temporarily suspended until verification is complete. This is not a penalty — it is a standard security measure.

• A valid national ID card, passport, or driving license is accepted as proof of age.
• Verification will be completed within 48 hours of document submission.
• Submitting fraudulent documents is a serious offence and may result in legal action.

GoGoRummy supports Bangladesh's most popular mobile banking methods. The following rules apply to all deposits and withdrawals.

• Deposits are credited to your account instantly. If you experience any issues, please contact support within 1 hour.
• Withdrawal requests are typically processed within 5 to 15 minutes. During peak periods, processing may take up to 24 hours.
• The payment method used for withdrawals must match the method used for the original deposit.
• Minimum deposit and withdrawal limits are listed on the platform's cashier page.
• Deposits or withdrawals from third-party accounts are strictly prohibited.
• If a suspicious transaction is detected, GoGoRummy may place a hold on the payment until the investigation is complete.

GoGoRummy does not charge any hidden fees. However, your bank or mobile banking provider may apply their own transaction fees, which are beyond GoGoRummy's control.

GoGoRummy regularly offers bonuses and promotional deals. Each offer has its own terms, which are clearly stated in the offer details. General bonus terms are outlined below:

• The welcome bonus is available to new members only and applies to the first deposit.
• Every bonus comes with a Wagering Requirement. The bonus cannot be withdrawn until the specified wagering amount has been met.
• Winnings earned using bonus funds require the wagering conditions to be fulfilled before withdrawal.
• Having multiple bonuses active at the same time is generally not permitted — please refer to the details of each individual offer.
• GoGoRummy may modify, cancel, or withdraw any bonus offer at its discretion.
• If any attempt to exploit the bonus system is detected, the account will be closed.

Bonuses are generally valid for 7 to 30 days from the date of issue. Any bonus not used within the specified period will be automatically cancelled.

All games on GoGoRummy use a certified Random Number Generator (RNG), ensuring that every game outcome is completely fair and not predetermined.

• The RTP (Return to Player) percentage for each game is listed on that game's information page.
• If any game or bet is left incomplete due to a technical error, GoGoRummy's policy is to refund the amount wagered for that bet.
• In Live Casino, the dealer's decision is final. No outcome will be altered outside of a confirmed technical error.
• GoGoRummy is not liable for any disconnection during gameplay. However, any active bets will be preserved.

GoGoRummy's gaming software is regularly audited by independent third-party auditors. We are committed to maintaining the highest standards of fairness and transparency.

The following activities are strictly prohibited on the GoGoRummy platform. Any violation may result in immediate account closure and possible forfeiture of the account balance.

• Operating multiple accounts under the same identity.
• Using automated bots or scripts to play games.
• Using the platform for money laundering or any other illegal purpose.
• Threatening, harassing, or using abusive language toward other users.
• Exploiting system vulnerabilities or bugs to gain an unfair advantage.
• Attempting to hack, reverse engineer, or modify the platform's software.
• Attempting to steal another user's account credentials or gain unauthorized access to their account.

GoGoRummy uses advanced technology to detect suspicious activity. During an investigation, an account may be temporarily suspended, and withdrawal requests may be placed on hold until the investigation is concluded.

GoGoRummy treats the protection of users' personal information with the utmost seriousness. Our Privacy Policy details Privacy Policy page available. In brief:

• Your personal information is never sold or rented to third parties.
• All data is protected with SSL encryption.
• Data may be analyzed to improve our services, but no personally identifiable information is used in this process.
• Information may be disclosed when required by legal obligation or at the request of a regulatory authority.

GoGoRummy believes gaming should be a source of entertainment, not a source of problems. That is why we actively promote responsible gaming and give users the tools to stay in control.

• Deposit Limits: You can set daily, weekly, or monthly deposit limits at any time.
• Bet Limits: You can set a maximum bet limit for each game.
• Self-Exclusion: If you feel that gaming is becoming a problem, you can self-exclude your account for a set period of time.
• Taking a Break: You can take a gaming break ranging from 24 hours up to 6 months.
• Professional Support: If you are experiencing a gaming addiction, professional support is available through our support team.

To learn more about responsible gaming, visit our Responsible Gaming page page.

GoGoRummy reserves the right to temporarily suspend or permanently close an account under the following circumstances:

• Violation of these Terms and Conditions.
• Where fraudulent or deceptive activity is suspected.
• KYC verification has not been completed.
• If the account holder is found to be a minor.
• At the direction of a legal or regulatory authority.

Users may request account closure at any time through the support team. Any valid balance will be available for withdrawal before the account is closed, unless the closure is due to fraudulent activity.

GoGoRummy is committed to resolving user complaints quickly and fairly. The dispute resolution process is outlined below:

• First, submit your complaint through our live chat or email support.
• The support team will provide an initial response within 48 hours.
• Complex cases will be escalated to the review team, and we will endeavor to provide a resolution within a maximum of 7 business days.
• If you wish to appeal a decision made by GoGoRummy, you may do so through our licensing authority.

In the event of a dispute, the platform's logs and records shall serve as the definitive evidence. Screenshots or claims submitted by the user alone will not be accepted as sole proof.

GoGoRummy reserves the right to update these Terms and Conditions at any time. Users will be notified of any changes via a notice on the website and to their registered email address.

Continuing to use the platform after any changes have been made constitutes acceptance of the updated terms. We recommend reviewing this page regularly. The date of the latest update will always be shown at the top of the page.

For any questions or feedback, please contact our support team. We provide assistance in Bengali.