GoGoRummy's Privacy Policy

GoGoRummy (hereinafter referred to as "we", "the Platform", or "the Service") is an internationally licensed online gaming platform. We place the highest importance on the privacy of our users. This Privacy Policy explains in detail what information GoGoRummy collects, how that information is used, and the steps we take to keep your data secure.

This Privacy Policy applies to the GoGoRummy website, mobile application, and all related services. By using the GoGoRummy platform, you agree to the terms of this Privacy Policy. Please read it carefully before you start using the platform.

We commit that your personal information will never be sold or rented to third parties without your consent. GoGoRummy complies with international data protection standards, including GDPR, and adheres to all applicable laws in Bangladesh.

GoGoRummy collects information in a number of ways. A detailed breakdown of the data collected is provided below:

Information Provided Directly:

• Name, date of birth, and national ID number (for KYC verification)
• Email address and mobile phone number
• Username and password (stored in encrypted form)
• Payment-related information — mobile banking number, transaction ID
• Address & Country Information

Automatically Collected Information:

• IP address and device type
• Browser Information & Operating System
• Session duration and activity logs on the platform
• Gaming History & Transaction Records
• Data collected through cookies and tracking technologies

GoGoRummy uses the data it collects for the following purposes:

If you no longer wish to receive promotional emails or SMS, you can unsubscribe at any time by contacting the support team. Please note that important account-related notifications cannot be disabled.

GoGoRummy does not generally share your personal information with third parties. However, there are limited circumstances under which data may be shared:

• Payment Processors: Necessary information is shared with mobile banking providers to process financial transactions.
• Regulatory Authority: Data may be disclosed when required by law or upon request from a licensing authority.
• Third-Party Analytics Services: Anonymized data may be used to monitor platform performance.
• For legal purposes: Data may be disclosed pursuant to a court order or a legitimate request from a law enforcement agency.
• Business Transfer: In the event of a company merger or acquisition, data may be transferred; however, users will be informed in advance.

GoGoRummy follows industry-leading standards to protect your data. Our security measures include:

• 256-bit SSL/TLS Encryption — applied to all data transfers.
• Passwords are hashed using bcrypt and are never stored in plain text.
• Two-factor authentication (2FA) — an extra layer of protection for your account.
• Firewall and DDoS protection — security at the server level.
• Regular security audits and penetration testing.
• Restricted Staff Access — only authorized personnel can view personal data.
• Real-time monitoring of suspicious activity.

Please keep in mind that no system on the internet is 100% secure. Make sure your account password is strong and never share it with anyone.

GoGoRummy's website and app use cookies. Cookies are small text files stored on your device that help enhance your experience.

Types of cookies we use:

• Essential cookies: To maintain your login session and ensure platform security. Without these, the platform will not function properly.
• Performance Cookies: To understand which parts of the platform are used most. Data is collected in anonymized form.
• Functionality Cookies: To remember your preferences, such as language and theme settings.
• Marketing Cookies: To show you relevant promotions. You have the option to opt out of these.

You can delete or block cookies at any time through your browser settings. Please note that disabling essential cookies may cause certain platform features to stop working.

As a GoGoRummy user, you have the following rights over your data:

• Right to Access: You can request to see what information we hold about you.
• Right to Rectification: You may request correction of any inaccurate or incomplete information.
• Right to Erasure: Under certain circumstances, you may request that your data be deleted.
• Right to Restrict Processing: You may request that the use of your data be restricted to specific purposes.
• Right to Portability: You may request a copy of your data in a machine-readable format.
• Right to object: You may object to certain types of data processing.
• Right to Withdraw Consent: You may withdraw your consent to promotional communications at any time.

To exercise any of these rights, please contact our support team. We will respond within 30 days of receiving your request.

GoGoRummy does not retain your data longer than necessary. Retention periods depend on the type of data and applicable legal requirements:

• Account information: For the full duration the account is active, and up to 5 years after closure.
• Financial transaction records: Up to 7 years, as required by law.
• KYC documents: Up to 5 years after account closure.
• Gaming Log: Up to 2 years.
• Cookie data: Between 1 day and 2 years, depending on the type of cookie.

Once the specified retention period expires, data is securely deleted or anonymized.

GoGoRummy is an adults-only gaming platform. Participation by anyone under the age of 18 is strictly prohibited. We never knowingly collect information from minors.

• Age is verified at the time of registration.
• If there is any doubt, age is verified through KYC documents.
• If a user is identified as a minor, their account will be immediately suspended and their data deleted.

If, as a parent or guardian, you believe your child has registered on GoGoRummy, please contact our support team immediately. We will take swift action.

GoGoRummy reserves the right to update this Privacy Policy as needed. Any changes will be communicated in the following ways:

• A notice will be posted on the website and the last-updated date at the top of the page will be revised.
• For significant changes, you will be notified via your registered email address.
• Continued use of the platform after any changes will be considered acceptance of the updated policy.

We recommend checking this page regularly. The latest version of the policy will always be available here.

For any questions, requests, or complaints regarding the Privacy Policy, please contact our support team:

• Email: [email protected]
• Live Chat: Via the chat button at the bottom right of the website.
• Response Time: Usually within 24 hours.

Your privacy matters deeply to us. We are committed to responding to any concerns honestly and promptly.